Customer Contact Centre Vision:-

Putting customers at the heart of what we do

Always responsive

Ever improving

Inspired by and created for ‘you’ our customers

 

 

 

 

 

 

Meet the team
The team's role is to:-

• Provide high quality housing and customer services to all internal and external customers of Six Town Housing
• Be the first point of contact for all customers providing an efficient and courteous service
• Resolve customers enquiries and problems directly referring onto colleagues when appropriate
• Ensure all complaints are dealt with in accordance with the complaints procedure
• Access update, customer records and retrieve information
• Give advice, assistance and information on all services provided by Six Town Housing, the council and other agencies
• Assist with the completion of Housing benefit , re housing and other forms

Contacting us

For details of how to contact the customer services team please use the following link. - Contact us

If you would like someone (possibly a relative or friend) to be able to contact us about your rent account and tenancy, we need your written permission. You can give us permission by filling in this permission form.

Service standards

Our service standards set out how we provide our services and the standards we work to. For full details of our customer service standards please use the following link. - Service standards

How are we doing

You can see details of our latest performance figures for customer services by using the following link. - facts & figures, customer care

Annual Tenant and Leasholder survey results 2007

Customer Promise

We are committed to providing high-quality, accessible services to our customers.

We will:

• be friendly, approachable and professional;
• respond quickly and efficiently to requests for service;
• communicate in ways which suit our customers' needs;
• answer phone calls quickly;
• respond promptly to enquiries about our services;
• correct things promptly when they have gone wrong and learn from complaints;
• consult customers regularly and take account of their comments;
• promote equal opportunities and fair treatment;
• offer value for money;
• continuously improve our services; and
• treat all information confidentially