Contact Us

Contacting us

There are a number of ways you can contact us.

By phone

For general housing enquires ring us on 0161 686 8000 (9.00am – 5.00pm) Monday to Friday.

For repair enquiries ring us on 0808 144 5368 (you will not be charged for this call from a landline) or on 0161 686 8368. Our repairs telephone line is open between 8.00am and 5.00pm (Monday to Friday).

If you ring outside these hours, your call will be dealt with by the emergency 'Call Out' Team who will decide whether your repair needs to be dealt with as an emergency. If they decide it is not an emergency, your request will be given to our repairs helpdesk staff the following day.

By texting us

07797 800 730

By e-mail

You can send your comments, compliments or complaints by e-mailing us at enquiries@sixtownhousing.org.

You can also fill in the on-line forms that are included in the relevant sections of our website

By visiting us

If you want to talk directly to a member of staff, you can visit our offices at Point Blue. Click here for details on a map how to find us.

There is car parking at the rear of the building, as well as on-street parking.

If you are coming by foot from Bury Town Centre, follow the following directions:

From Bury Interchange, go along Haymarket Street to the entrance of Mill Gate Shopping Centre, go uphill along Market Street towards the Market Place then turn right at the Parish Church into The Rock. Turn left at Tithebarn Street and at the top, turn right into Parson's Lane. You will see the Point Blue building ahead of you but you need to go under Peel Way to get to it. Go along Parson's Lane and then take the subway on the left, just before the start of the railings. Exit right from the subway and Point Blue is ahead of you.

We can also arrange to visit you at home or meet you at one of the Council’s Information Points.

By visiting a Council Information Point

You can use the free phone that are available at the Council’s Information Points (CIPs). We can also arrange to meet you at one of the CIPs if this is more convenient to you. Click here for details on the location of the CIPs and opening times (this will take you to the Council's website)

By post

You can write to us at:

Freepost RLUY-BXZX-UZGT
Six Town Housing
Point Blue
Moor Street
Bury
BL9 5AQ

By fax

0161 764 5078

Permission to speak

If you would like someone (possibly a relative or friend) to be able to contact us on your behalf, we need your written permission to speak to them. Click here to download our permission form and send it back to us to the address above.

Helping you access the service

We can provide information and services in lots of different ways for you to access our services quickly and easily. This includes customers who have reduced or no vision, those with reduced or no hearing and people who do not speak English as their first language.

Examples include:

Translating information we publish or send to you;
Providing an interpreter so that customers can speak to us in their own language;
Producing documents in large print, Braille, disc or on audio tape
Using plain language in all our letters and leaflets so they are easy to understand ;
Visiting you at home;
Helping you fill in forms and reading out any written information we send you. We will treat these requests sensitively and in confidence;
Providing a signer if you have reduced or no hearing. We have a hearing loop system in our reception and can bring a portable hearing loop to your home when asked to;
Offering you an interview with someone from the same sex; and
Our office has been designed to make it easier for disabled customers and people who have difficulty walking or moving to get around.

For more information on how to get these services, please contact us or download our Customer Access leaflet here.

There may be a wait for some of these services - such as translations or documents on tape - but we will always let you know how long.

DVD's - Six Town Housing - Click to watch