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Customer care, compliments and complaints

We are committed to providing excellent services that meet your needs, as set out in our service standards and our customer excellence charter. This includes:

• giving you advice and information on the services we provide;
• dealing with any questions or complaints you have about the services we provide;
• asking for your views on the services we provide; and
• giving you advice and information on the services provided by the Council and other organisations we work with.

If you are unhappy with the services we provide, you can make a complaint. Click here for more information.

It's nice to know when we get things right and are making a difference. Help us improve the services we provide even more by telling us when we do something well. Click here to let us know

Click here to find out about the different ways you can contact us.

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