Rents
Anti-Social Behaviour

Housing Benefit
Repairs
Empty Properties
Rehousing
Tenant Satisfaction
Customer Care

 

Customer Care	Target 2008/09	Jul - 08	Aug - 08	Sep - 08	Cumulative Performance	Overall Performance
Percentage of telephone calls answered in timescales (Six Town Housing)	80%	63.83%	53.68%	59.71%	59.19%	Off target
Percentage of telephone calls answered in timescales (Repairs & Maintenance)	80%	52.66%	63.68%	52.39%	52.02%	Off target
Percentage of official complaints responded to in timescales	95%	76.79%	47.06%