Click to visit navigation or access key = n, main content or access key = m, sitemap or access key = s, Accessibility or access key = 0, Accessibility or access key = 0

Service standards

What can you expect from us?

Six Town Housing has developed a range of new service standards for the services we provide. These standards have been developed following consultation with our customers and tell you what you can expect from our staff and the contractors we use. Documents are Adobe Acrobat (pdf) files. Published December 2008.

Anti social behaviour

Buying your Council home

Caretaking

Collecting rent and rent arrears

Customer Services

Disabled adaptations (currently under development)

Domestic abuse

Equality and Diversity

Furnished Tenancy Scheme

Helping you to become involved

Improving your home 

Leaseholder services

Moving into your new home

Repairs and maintenance 

Services for elderly people

What we expect from you

Your tenancy 


We recognise that some customers may wish to make a complaint about the service they have received. Details on how you can do this can be found here.

We will ensure we monitor the services we provide against the standards we have set. This will be done on a regular basis by our services inspectors who are trained to carry out mystery shopping exercises on our behalf.

• 
• 
• 
• 
•