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Publications library

We produce a range of publications that tell you about the services we provided. This includes our quarterly newsletter, News from Six, which is sent to all our customers to keep them up to date on what’s happening. You can also view our DVD which gives a great introduction to the services we provide.

We can provide information in lots of different ways to help our customers access our services quickly and easily. This includes customers who have reduced or no vision, those with reduced or no hearing and people who do not speak English as their first language. For more information on how to get these services, please go to our Contact Us page or download our Customer Access leaflet.

Below is a list of all the key policies, documents and leaflets which are available on our website. Click on the relevant link to go to the document you want to see.

Access to services

Allocation policy

Annual equality report

Annual report

Anti-Social behaviour Statement of Policy and procedure

Asbestos leaflet

Audit Commission Inspection Report

Bereavement leaflet

Board agendas, reports and minutes

Business plan

Capital Programme (2009-10)

Complaints leaflet

Customer Excellence Charter

Charging Policy

Decorating policy

Digital T.V. Switchover Information

Equality and Diversity Strategy 2008 -11

Equality Impact Assessments

Freedom of Information Publication Scheme

Hate Crime policy and procedures 

Leaseholders Handbook

News from Six 2009

Spring edition
Summer edition
Autumn edition
Winter edition

Service Standards

Starter pack for new Tenant and Resident Associations (T.R.A.s)

Tenants' contents insurance scheme

Tenancy agreement

Tenants’ Handbook

Tenant Participation Agreement

Tenant Participation Strategy

Tenant and Resident Associations (T.R.A.'s)

Tenants’ training programme

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