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Improvements to your home - your right to compensation

Right to compensation

You may be able to get compensation for improvements you have made to your home. You can apply for compensation when you end your tenancy agreement. For details on all other forms of compensation click here.

You cannot claim for compensation for improvements that you have not had our written permission for.

You may be eligible for compensation if you have made any of the following improvements:

• Bath, shower, wash-hand basin;
• Toilet;
• Kitchen sink and work surfaces for preparing food;
• Storage cupboards in bathroom or kitchen;
• Central heating, hot water boilers and other types of heating;
• Thermostatic radiator valves;
• Pipe, water tank or cylinder insulation;
• Loft and cavity wall insulation;
• Draught-proofing of external doors or windows; 
• Double glazing or other window replacement or secondary glazing;
• Rewiring, or the provision of power and lighting or other electrical fittings (including smoke detectors); and 
• Security measures (excluding burglar alarms).

Interior decoration, painting and wallpapering does not qualify for compensation.

If you wish to make a claim you must do so within 14 days of your tenancy agreement ending. You will need to provide the following information so it can be decided how much compensation you will get:

• Your name and address; 
• What improvements you have made;
• How much each improvement cost (you will need to supply receipts or other information that confirms the cost); and
• The date the improvements began and finished.

We will assess the value of the improvement and deduct an amount for depreciation.

To qualify for compensation an improvement must be valued as at least £50.

The maximum amount of compensation is £3,000.

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