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Repairs - compensation

Repairs compensation

You may be able to claim compensation if:

• Something has been damaged whilst we were doing repairs to your home. See below for more information.  
• We have failed to repair a problem that threatens your health or safety. Click here to read more about the right to repair scheme; or
• You have made certain improvements and are leaving them when you move out. Click here for more information.

For total piece of mind, why not get your belongings covered. We offer a low cost household insurance scheme that can be paid in weekly instalments. Click here for more information.

Compensation for damage caused by repairs

We only pay compensation if we have been at fault.

You may not, for example, be entitled to compensation, if a pipe bursts and the water immediately damages a carpet. We therefore advise all our tenants to take out their own contents insurance to cover such incidents.

You may be able to claim compensation if your belongings have been damaged during a repair or because we did not respond in time, resulting in further damage.

We'll deal with your claim as quickly as we can. We will visit your home to check the damage and will investigate the circumstances fully to find out if we are at fault. Contact us if you think you may be eligible to claim.

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