Six Town Housing - Service Standards

Service Standards

What can you expect from us?

Six Town Housing has developed a range of service standards for the services we provide. These standards have been developed following consultation with our customers and tell you what you can expect from our staff and the contractors we use. Documents are Adobe Acrobat (pdf) files.

We welcome your comments on these service standards and your views about the services we provide when you contact us. If you would like to get involved, please fill in the attached simple service standards questionnaire and return via email to j.merrick@sixtownhousing.org.

We also recognise that some customers may wish to make a complaint about the service they have received. Details on how you can do this can be found by on our Complaints, comments and customer services pages .

We will ensure we monitor the services we provide against the standards we have set. This will be done on a regular basis by our services inspectors who are trained to carry out mystery shopping exercises on our behalf. Please use the following link to find out more about the work of our services inspectors.