How are we doing?

Survey results

Upon completion of the sale of a property, we ask all new home owners to complete a customer satisfaction survey in order to monitor and improve our Right to Buy service.

Since sending out the surveys 26% of those asked for their views have responded to us. Results of the survey are shown in the table below.

Did you receive your acknowledgment letter within the timescales allowed (1 week)	89% agreed
Would you have known who to contact for further assistance with your application?	97% agreed
Did you find our staff helpful?	98% agreed
Were you happy with the arrangements made to value your property?	99% agreed
Were you satisfied with the time taken to notify you of the purchase price?	93% agreed
How easy or difficult was the information to understand?	93% agreed easy or very easy
Once you had accepted the offer, were you satisfied with the time taken to complete the sale?	92% agreed
Overall how satisfied were you with the Right to Buy service	89% agreed satisfied or very satisfied

If you have purchased your home from us, and have not yet completed a satisfaction survey, you can follow use link to the survey (pdf), then print the form, complete and return it to us at:

Six Town Housing
Point Blue
Moor Street
Bury
BL9 5AQ