Meet the team

The Leasehold Services Section is responsible for identifying, billing and recovering charges due under the lease with the Council. It is staffed by experienced officers with specialist knowledge of leasehold ownership and management.

The Section works closely with the Community Housing Teams and the provider of services to your building and/or estate to ensure that information about the costs of services is accurately recorded and recharged in accordance with your lease and relevant housing legislation.

Contacting us

The Leasehold Services Section

If you have a query about:

• the cost and/or calculation of day to day service charges
• the cost of major works service charges,
• building insurance premium and /or policy,
• ground rent,

The Leasehold Services Section is based at:
Six Town Housing
Point Blue,
Moor Street
Bury,
BL9 5 AQ
Section email address: I.N.Gladman@sixtownhousing.org

Repairs Call Centre

Under the terms of your lease, the landlord must maintain the building and estate where your flat is situated. This means that if you identify a repair to the building, in any of the communal areas or on the estate, you should contact our repairs helpdesk on Freephone 0808 144 5368 between 8am and 5pm Monday to Friday.  Outside working hours and at weekends your call will be taken by our Emergency call out team on 0161 253 5368.  If you prefer you can e-mail us at HousingRepairs@bury.gov.uk.

Major Works and Improvements

If you have a query about major works and improvements being carried out at your building or estate, you can contact the Asset Investment Team.
You can also contact the Leasehold Services Section, who may have information about the works if it has carried out statutory consultation.

Community Housing Officers

Your Community Housing Officer is your point of contact for enquiries in connection with the day to day management of your building and/or estate.:
The Community Housing Teams deal with:

• Caretaking and grounds maintenance
• Consultation with residents regarding local services and major works.
• Neighbour nuisance and anti-social behaviour.
• Estate parking
• Abandoned vehicles.
• Dumped rubbish
• Boundary issues (area)

Regular visits are carried out by Community Housing Officers to check the standard of services provided, and often identify repairs to communal areas. However, if you have any queries, you can contact your local Community Housing Officer.

Leaseholder Forums

Leaseholder Forums are held twice a year.  The last forum was held on 16 October 2008, if you would like a copy of the minutes of the meeting, please contact Six Town Housing or use the forum minutes link. The Forum is an open meeting which all leaseholders are invited to attend. The next meeting will be on 23 April 2009 during the afternoon the venue and time has to be confirmed. If you would like further information regarding the Forums please contact the Leaseholder Section at Six Town Housing.

Leaseholder handbook and service standards

Six Town Housing is proud of the services it provides and is always striving to improve its services and performance wherever possible. We have produced a Leaseholder Handbook and a set of service standards for leaseholder services. The handbook provides information about your lease, your rights and obligations as a leaseholder and our responsibilities as your managing agent.

This work was carried out with the involvement of a number of leaseholders who were members of a Leaseholder Focus Group. The handbook and Service Standards were then distributed to all leaseholders. If you would like a copy of either the handbook or the service standards leaflet, please contact Six Town Housing or e-mail I.N.Gladman@sixtownhousing.org

The Community Involvement Officers.

The community involvement officers are responsible for developing, supporting and facilitating consultation activities for all our tenants and leaseholders.

The unit will work with you on an individual or group basis, and with other community organisations to develop, promote and support community involvement.

They will
• Help set up Tenant and Resident Associations and other resident interest groups
• Provide specialist support such as grants and training
• Ensure you are consulted and actively involved in decision-making by encouraging you to come to meetings and other events
• Work with other agencies on your behalf regarding tenant involvement issues
• Encourage and develop the involvement of tenants, leaseholders and residents in managing their home.
• Support you if you want to get involved

One of the most common ways of becoming involved is by joining a Tenants and Residents Association(TRA). A TRA is a voluntary group committed to taking an active interest in what happens to where they live. Being part of a TRA gives you the opportunity to have a direct say in local issues and the way your home is managed. We positively encourage the setting up of TRAs.