Meet the Team

The team's role is to:-

• Advise tenants about annual increases in rent payment
• Make sure rent accounts balance and that payments are posted correctly
• Deal with Direct Debits and post office payments
• Process refunds and adjustments to rent accounts
• Offer help and assistance to tenants who find it difficult to pay their rent
• Offer advice about applying for Housing Benefit
• Take action against tenants who do not pay rent which is due (rent arrears), including taking legal action
• Make referrals to Housing Advice or other agencies who can help with applying for welfare benefits and debt problems

Contacting us

For details of how to contact us please use the following link - contact us

If you would like someone (possibly a relative or friend) to be able to contact us about your rent account and tenancy, we need your written permission. You can give us permission by filling in this permission form.

Service standards

Our service standards outline the services we provide and standards you can expect. Full details can be found by clicking on the following link. Service Standards

How are we doing

You can see details of our latest performance figures for rent collection.