Our privacy notice explains our organisational approach to safeguarding your personal data and the usage of our website.
We also have an organisational data protection policy which can be viewed here.
How do we collect personal information
What information do we collect?
The information we collect and hold is usually related to your tenancy. For example:
This is not an exhaustive list.
One of the principles of data protection is that we only process and store relevant information and as such we regularly review the information which we collect to ensure it is correct and is still needed.
How we use your information
Six Town Housing collect information about our customers to enable us to deliver the services you need effectively including repairs and maintenance, home improvements, rents, transfers, sales, estate management and anything else related to your tenancy.
We also use this information to ensure that our services are fair and equal to all and to improve the service we provide to you.
Sharing your information
As an organisation we work closely with many agencies and companies. This means that we have to share information with other organisations such as Bury Council’s benefits teams, contractors who undertake improvement works to the properties we own/manage and through the National Fraud Initiative.
We will never share information without your consent, unless allowed by law. Often this consent is gained when you sign your tenancy agreement, in other cases we may have to contact you directly to ask for permission.
When information is shared we ensure that other organisations comply with our data protection procedures and they don’t pass this information on to anyone else.
For further information about the National Fraud Initiative, see http://www.bury.gov.uk/index.aspx?articleid=10645
Using our website (www.sixtownhousing.org)
Six Town Housing does not capture and store any personal information about individuals who access this web site, except where you voluntarily choose to give us your personal details via email, or by using an electronic form.
In compliance with the EU Directive on Privacy and Electronic Communications, the personal data you provide electronically will be used exclusively for providing you with the information you have requested. We do not pass any of your personal data to outside organisations and/or individuals, except with your express consent.
Data Protection and Subject Access
Under the Data Protection Act 1998 individuals have rights of access to personal data held by Six Town Housing about them. Personal data includes data held on computer or paper, images and CCTV footage. You can find out if we hold any personal information by making a subject access request. These are known as subject access rights. A request for information is known as a subject access request (SAR). To submit a SAR please fill in the request form and return to firstname.lastname@example.org or by post to:
Six Town Housing
6 Knowsley Place
We charge a fee of £10 for any SARs and this payment needs be made upon receipt of the form. Cheques should be made payable to Six Town Housing. We will also ask you to provide identification to ensure that somebody else isn’t requesting your personal information.
Under the Act we must respond to your SAR within 40 days. However if not enough information is provided, the timescale starts from satisfactory confirmation being received.
More information on our approach to data protection can be found in our policy.
We do not store credit or debit card details of customers, nor do we share financial details with any 3rd parties.