17/04/2020

Dear tenant

We hope you are feeling okay in these challenging times.

We would like to remind you that despite our offices being closed and most colleagues working at home we are continuing to provide essential services to our tenants, responding to enquiries and helping however we can.

We’ve seen a particular rise in the number of live-chats we receive, with over 500 enquiries received this way in the last month.

We know that some tenants are finding it difficult staying on top of finances due to a drop in income related to coronavirus.

We would again like to reassure everyone that they will not be evicted as a result of not being able to pay their rent, but ask that you let us know if this is going to be the case. We are doing our part to help local people who are facing unemployment - including those who rent privately from landlords as well as our tenants - through a new service supporting people with Universal Credit applications. You can find out more about this here.

We are still only carrying out essential repairs in line with the Government guidance about social distancing, we are ensuring that we respond to all emergencies quickly so that tenants are not at risk. Our Repairs Direct service has been supporting Council colleagues and volunteers who are assisting vulnerable people, from helping deliver food parcels for a community group to donations of PPE equipment to keyworkers on the frontline.

Our staff are also working closely with the Community Hubs set up by Bury Council to deliver supplies to the most vulnerable in the borough, making referrals where tenants meet the criteria and are in need of help.

Finally, we are starting to share posts submitted by tenants for the Staying Well In Our Six Towns competition on social media, which show what people are doing to stay happy, healthy and well during the lock down. We are also posting examples of where local Tenant and Resident Associations and community groups are going the extra mile to support others. If you want to feel inspired, why not check out our Facebook or Twitter.

Stay well and please do get in touch if you need us.

Kind regards

Sharon McCambridge (Chief Executive)

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