From 1 February 2024, Bury Council is responsible for managing and maintaining all council homes previously supported by Six Town Housing.
Please use this website and other contact points as usual. Further information is also available on the council’s website.
Find out more here: Six Town Housing Update

In April, our overall Customer satisfaction was 69.44% which is slightly increased on the 68.55% we reported in April 2023.

We had 72 survey returns in April, of which, 50 tenants reported they were satisfied with Housing Services.

April’s property regulatory required compliance hit 100% for Asbestos, Fire risk assessments, Gas safety checks, Legionella risk assessments and lift safety check.

Our Periodic electrical testing programme has progressed again this month from 90.05% completion rate in March to 94.45% completion rate in April. This target remains on track.

The percentage of completed fire risk assessment remedial actions has reduced by 741 since March, with over 300 more to be signed off or invoiced which will positively impact on May's reporting. Programmed works continue to provide good monthly progress on these actions.

Overall, cash collected for rents has been consistently high, with an increase in April to 114.55% (inflated due to non-charge week) Proportions of rent collected have generally remained above 95%.

Average relet times this month were all within target with one exception, this being our Sheltered scheme relets which sat at 59 days (9 days over target). This was impacted by delays in vacating due to unforeseen circumstances associated to tenants moving to care homes from our schemes.

ASB management and Complaint handling remain in target.

Complaints are measured on how many Stage One complaints we have and if we have responded within the pre-set timescales. We are on target in these performance indicators.

The ASB performance indicator monitors how many ASB cases and hate crimes we log. This month reported 1.48 cases and no hate crimes. This is slightly increased from March, which was 1.08 ASB cases, however, this still remains below the target of 2.58.

Our percentage of non-emergency repairs dealt with in timescales has improved performance this month from 70.8% in March to 77.42% in April and our emergency repairs saw an increase in performance from 98.08% in March to 98.83% in April. We have recently introduced additional repair timescales around urgent jobs and we continue to interrogate our data and listen to customer feedback to further improve our performance in this area of service.

99.42% of our stock meets the decent homes standard. This is a slight decrease on March’s performance of 99.66%. Properties identified that do not meet this standard are inspected and works booked withing the appropriate timescales.

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