From 21st March onwards, you might receive a phone call or an email asking you to take part in a survey aimed at social housing tenants across the country. The research agency contacting you is IFF Research

IFF Research have been commissioned by Department for Levelling Up, Housing and Communities (DLUHC) to gather important insights from social housing tenants in England about how landlords are currently performing against the commitments set out in the Social Housing White Paper and what social housing residents should be able to expect from their landlord. 

The survey will cover the 5 key themes: 

• keeping properties in good repair 

• maintaining building safety

• respectful and helpful engagement

• responsible neighbourhood management, and; 

• effective handling of complaints.

Please note that your answers will be kept fully anonymous and will not be reported in a way that would allow any individual to be identified.

How and why to take part?

You will be contacted by telephone or by email from 21st March onwards. All calls and emails will explain upfront that this survey is being conducted by IFF Research on behalf of DLUHC.

We encourage all of our tenants to take part – we understand that you know your neighbourhood and value your opinion. The more tenants take part the more diverse results and this will have a positive impact on the future of social housing.

The survey data will not be shared with anyone outside of Department for Levelling Up, Housing and Communities (DLUHC), which supports communities across the UK to thrive, making them great places to live and work.

How will the research be used?

This research will be of benefit to the whole social housing sector and its tenants, as it will ensure there is a representative voice across all social housing tenants. The survey will allow all future improvements to tenant satisfaction and experiences to be robustly measured, and to ensure suitable targets are set for landlords going forwards.

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