Earlier this month, we asked to hear your feedback about our new Environment Policy. 726 tenants replied to the survey giving many opinions on maintenance, standard of cleaning and local neighbourhood issues.
Wayne Campbell, Repairs and Maintenance Business Manager, said, “the feedback is really good and all comments will be taken on board for the final plans.” Wayne is working alongside the Customer Review Group to oversee the plans and suggested improvements. Helena Donegan, Chair of the Customer Review Group, said “We will continue to work with the many tenants who want to stay involved with this topic, it’s simply amazing. Every comment counts.”
As part of the Survey, each tenant that responded was entered into a prize draw to win a £100 voucher, where the winner was picked by random. The lucky winner was Ron Gallagher in Radcliffe. Earlier this week, Wayne Campbell and Carran O’Grady, Customer Involvement, Regulation & Improvement Lead, surprised Ron with his £100 voucher.
When asked about why he completed the survey, Ron said, “The reason that I completed the Environmental Policy survey is that everything I have asked for has been done for me, both inside and outside the house, from overgrown trees, to getting small repairs done. I worked for many years, and it was always nice to feel appreciated. I’m happy with the service.”
Back to news