From 1 February 2024, Bury Council is responsible for managing and maintaining all council homes previously supported by Six Town Housing.
Please use this website and other contact points as usual. Further information is also available on the council’s website.
Find out more here: Six Town Housing Update
You can write to us at:
Freepost RSRE-BLSJ-SXBA
Six Town Housing
6 Knowsley Place
Angouleme Way
Bury, BL9 0EL
There are a number of ways you can contact us.
Just click here or use the easy to use forms on the right hand side of this page
You can send your comments, compliments or complaints by e-mailing us at housingenquiries@bury.gov.uk
You can also fill in the online forms that are included in the relevant sections of our website
Ring us on 0161 686 8000
From Monday 1st September our reception and phone lines will be open Monday to Thursday 9am - 5pm and on Friday 9am - 4pm. Access to emergency repairs is unchanged. There is also a freephone number for repairs - 0808 144 5368. Please note you will not be charged for the 0808 call from a landline. Click here to find out how you can call it free from a mobile.
If you ring outside these hours, your call will be dealt with by the emergency 'Call Out' Team who will decide whether your repair needs to be dealt with as an emergency. If they decide it is not an emergency, your request will be given to our repairs helpdesk staff the following working day.
07797 800 730
By visiting a Council Information Point
You can use the free phone that are available at the Council’s Information Points (CIPs). Click here for details on the location of the CIPs and opening times.
You can write to us at:
Freepost RSRE-BLSJ-SXBA
Six Town Housing
6 Knowsley Place
Angouleme Way
Bury
BL9 0EL
0161 686 8110
Permission to speak
If you would like someone (possibly a relative or friend) to be able to contact us on your behalf, we need your written permission to speak to them. Click here to download our permission form and send it back to us to the address above.
Helping you access the service
We can provide information and services in lots of different ways for you to access our services quickly and easily. This includes customers who have reduced or no vision, those with reduced or no hearing and people who do not speak English as their first language.
Examples include:
- Translating information we publish or send to you
- Providing an interpreter so that customers can speak to us in their own language
- Producing documents in large print, Braille, disc or on audio tape
- Using plain language in all our letters and leaflets so they are easy to understand
- Visiting you at home
- Helping you fill in forms and reading out any written information we send you. We will treat these requests sensitively and in confidence;
- Providing a signer if you have reduced or no hearing. We have a hearing loop system in our reception and can bring a portable hearing loop to your home when asked to
- For more information on how to get these services, please contact us.
There may be a wait for some of these services, such as translations or documents on tape but we will always let you know how long.
0800 Buster… Call 0800, 0808 & 0500 numbers free from your mobile
Most mobile phone providers in the UK still charge their users for calls to 0800, 0808 and 0500 numbers. 0800Buster lets you call these numbers using your mobile’s inclusive minutes, by providing you with a UK landline number to dial instead. No registration or set-up is necessary, and the service is completely free.
It’s easy, all you need to do is:
1. Dial 01239 36 0800
2. Enter the 0800, 0808, or 0500
number you want to phone
3. Press # to start the call
For more information check out www.0800buster.co.uk