You can write to us at:

Freepost RSRE-BLSJ-SXBA
Six Town Housing 
6 Knowsley Place 
Angouleme Way
Bury, BL9 0EL

Get directions - Enter your postcode

There are a number of ways you can contact us.

  • Online

Just click here or use the easy to use forms on the right hand side of this page

  • By email

You can send your comments, compliments or complaints by e-mailing us at enquiries@sixtownhousing.org

You can also fill in the online forms that are included in the relevant sections of our website

  • By phone

Ring us on 0161 686 8000

From Monday 1st September our reception and phone lines will be open Monday to Thursday 9am - 5pm and on Friday 9am - 4pm. Access to emergency repairs is unchanged. There is also a freephone number for repairs - 0808 144 5368. Please note you will not be charged for the 0808 call from a landline.  Click here to find out how you can call it free from a mobile.

If you ring outside these hours, your call will be dealt with by the emergency 'Call Out' Team who will decide whether your repair needs to be dealt with as an emergency. If they decide it is not an emergency, your request will be given to our repairs helpdesk staff the following working day.

  • By texting us

07797 800 730

  • By visiting us

If you want to talk directly to a member of staff, you can visit our offices at 6 Knowsley Place, Angouleme Way, Bury BL9 0EL Monday to Thursday 9am - 5pm and on Friday 9am - 4pm.

If you have any problems accessing our building, or our services, please ring and let us know. We can also arrange to visit you at home or meet you at one of the Council’s Information Points.


Visiting Knowsley Place

The front entrance is on Angouleme Way and is level access directly from the pavement.

There is a multi-storey public car park (Qpark) with its access on Knowsley Street, opposite the Town Hall.

There are a number of Disabled Parking bays on Knowsley Street directly in front of the Town Hall entrance.  If you have mobility problems or use a wheelchair and require closer access to the building, you can arrange to use the staff entrance at the back of the building by calling our Contact Centre 5 minutes before your arrival on 0161 686 8000.

Access for vehicles is opposite the Town Hall, just after the Qpark entrance, but please take care as it is a pedestrianised area. A member of staff will open the door and provide assistance within the building, which has a lift to all floors. Please note: this is for dropping off/picking up only and parking is not allowed.

For further details on how to find us please click here.


By visiting a Council Information Point

You can use the free phone that are available at the Council’s Information Points (CIPs).  Click here for details on the location of the CIPs and opening times.

  • By post

You can write to us at:

Freepost RSRE-BLSJ-SXBA
Six Town Housing 
6 Knowsley Place 
Angouleme Way
Bury
BL9 0EL

  • By fax

0161 686 8110


Permission to speak

If you would like someone (possibly a relative or friend) to be able to contact us on your behalf, we need your written permission to speak to them. Click here to download our permission form and send it back to us to the address above.

Helping you access the service

We can provide information and services in lots of different ways for you to access our services quickly and easily. This includes customers who have reduced or no vision, those with reduced or no hearing and people who do not speak English as their first language.

Examples include: 

- Translating information we publish or send to you

- Providing an interpreter so that customers can speak to us in their own language

- Producing documents in large print, Braille, disc or on audio tape 

- Using plain language in all our letters and leaflets so they are easy to understand

- Visiting you at home

- Helping you fill in forms and reading out any written information we send you. We will treat these requests sensitively and in confidence;

- Providing a signer if you have reduced or no hearing. We have a hearing loop system in our reception and can bring a portable hearing loop to your home when asked to

  • Offering you an interview with someone from the same sex and
  • Our office has been designed to make it easier for disabled customers and people who have difficulty walking or moving to get around.

- For more information on how to get these services, please contact us.

There may be a wait for some of these services, such as translations or documents on tape but we will always let you know how long.


0800 Buster… Call 0800, 0808 & 0500 numbers free from your mobile

Most mobile phone providers in the UK still charge their users for calls to 0800, 0808 and 0500 numbers. 0800Buster lets you call these numbers using your mobile’s inclusive minutes, by providing you with a UK landline number to dial instead. No registration or set-up is necessary, and the service is completely free.
It’s easy, all you need to do is:

1. Dial 01239 36 0800
2. Enter the 0800, 0808, or 0500
number you want to phone
3. Press # to start the call

For more information check out www.0800buster.co.uk