This page will be updated as the coronavirus situation develops.


Customer and staff welfare is our top priority whilst dealing with COVID19. In these unprecedented times, like other public services, we are trying to continue to deliver as many services as we can for customers in the safest way possible both for staff and customers. We will continue to deliver these unless Government advice recommends otherwise.

1. Rent and finance 

2. Repairs

3. Reception

4. Capital works

5. Contact centre

6. Our workforce

7. Home visits

8. Bury Council's Community Hubs

9. Be aware - bogus callers and scams

10. Useful links including information from the Government (including coronavirus guidance and their grant scheme), Bury Council and OFGEM about your energy supply

Rent and finance

We know that some tenants are worried about how they will pay their rent if they have the virus or need to self-isolate.

We want to reassure you that no one will lose their home if they end up in rent arrears because of coronavirus.

If you fall behind with your rent or are struggling to pay it on time, let us know. We can talk things through with you and provide advice and signpost you to other organisations as you may be eligible for help with your rent. You can also find useful information on the Department of Work and Pensions website here.

The Money Advice Service has also shared useful information, tips and guidance for those who may experience a drop in their income due to coronavirus here.

Please be aware that in the current climate there may be a rise in loan shark activity. Loan sharks take advantage of people who find themselves in a difficult financial position and the current situation means more may be at risk. Don't let them get their teeth stuck into your community, report them now. Find out more here.


Due to the importance of protecting both tenants and staff during the coronavirus outbreak, we will be moving to an essential repairs service only from 4pm on Friday 20th March 2020.

We won't be registering or appointing less urgent repairs for the time being and we'll be in touch if you have a pre-arranged repairs appointment to let you know that it will need to be postponed for the foreseeable future. We apologise for any inconvenience this causes. These are unprecedented times and we hope you'll understand.

Working in line with Government guidance around repairs and maintenance, we'll still attend your home to carry out essential repairs and health and safety checks (including gas safety) if you and the people living with you have no symptoms - including maintaining a two-metre distance from any household occupants.

We'll also continue to do some external repairs where face-to-face contact or access to your property isn't necessary.

If we do need to enter your home to carry out an essential repair, please don't be scared or offended if we ask if you've had any symptoms of the COVID-19 virus or if our staff wear a mask or other protective equipment. Also, please rest assured that all our staff have been asked to self-isolate at home if they, or anyone in their family, has any symptoms of the virus.

If you have a pre-arranged appointment in the next few days, you don't need to do anything. We'll be in touch to cancel the appointment. We'll also let you know as soon as this situation changes and our repairs service can return to normal. This is a challenging time for all of us, but we'll get through it by being responsible and working together. 


Our reception is closed until further notice, but we are still responding to tenant enquiries during working hours. Access our livechat our use our contact form to send us an email:

You can also call us on 0161 686 8000 or send us a message through Facebook:

We have more information about ways you can contact us online here.If you require support from Bury Council's Housing Assessment Team, please call 0161 253 5537 during working hours or email You can also visit the Town Hall reception for support on Knowsley St, Bury, BL9 0SW. If you have an emergency for the Housing Assessment Team after 5pm or on weekends, please call 0161 253 6606. 

Capital Works

Our Capital Improvements team have been finishing work in homes that had already been started so that tenants living in these are not left inconvenienced. To help keep staff and customers safe we regret that no new work or surveys and inspections for major adaptations and repairs will be carried out until further notice. This includes installation of new kitchens, bathrooms, boilers, heating, roofing, communal areas, new windows and doors. 

Contact centre

Our dedicated contact centre team are still responding to enquiries, but have experienced a large increase in calls. To save you the time of waiting, we recommend using our online methods.

Our workforce

During this difficult time, the Health and Safety of both our customers and staff is very important to us. As such, we have implemented homeworking arrangements to facilitate as many members of staff working from home, including providing IT equipment to enable remote working. 

For those members of staff who cannot carry out their jobs from home, such as our tradespeople, we are continuing to follow Government and Public Health England guidelines around safe working, including social distancing.

As acknowledged by the Government, not everyone can work from home but it is important for businesses to carry on. The Government guidance states that ‘work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms.’ This includes Health and Safety checks including gas safety checks.

We have asked staff from all teams to stay home if they need to self-isolate or have symptoms, or take sick leave if they are unwell. We will not put customers or other staff at risk.

We won’t be offended if you don’t want to let us in, but we may need access if our visit relates to essential Health and Safety works. We will work with you on this if that is the case to determine the best possible solution.

Home visits

For the safety of everyone, please do not be offended if our staff ask you a few questions before visiting your home and work with them to answer these honestly. This is for their safety and your welfare.

If customers are self-isolating or have symptoms, we will need to postpone the appointment until a later date or find another way to contact you, such as by phone. 

Bury Council's Community Hubs

Bury Council has set up community hubs, working with voluntary groups and local volunteers to provide support and arrange delivery of food and medical supplies to those in the borough most vulnerable to coronavirus (COVID - 19).

The network is here to help those who do not have support to source food and medical supplies or access hardship grants.

Anyone living in the Borough of Bury without a support network who meets one or more of the following criteria can access support:

- Have received a letter advising them that they are in the most vulnerable group and should be shielded

- Is aged 70 or over and has underlying health conditions.

- Is otherwise socially or economically vulnerable

Support can be requested from Bury Community Hubs by completing their online request for help form or by phoning their contact team.

Contact them online: Open their Request help from Bury Community Hubs online form.

Contact them by phone: Dial 0161 253 5353 (7 days a week, 9am to 5pm).

Be aware - bogus callers and scams

Greater Manchester Police regularly post about scams that are affecting local residents on their social media. There have been several recently relating to coronavirus. You can follow Greater Manchester Police on Facebook or Twitter for updates.

Be aware of bogus callers, who may phone you or knock on your door pretending to be someone official to either trick their way inside or collect sensitive information from you, such as your financial details. View more information about bogus callers and how to report them here.

Stay alert to scam text messages, emails or webpages you see when browsing the internet asking you to click a link or return personal information, such as financial details. View more information about these types of scams and how to report them here

Useful links

Access the latest advice from the Government about coronavirus and what you need to do

View the latest advice and guidance from Bury Council

View information from Ofgem if you are concerned about your energy supply, prepayment meter top-ups or energy debt

Use this Government grant scheme if you are self-employed or a member of a partnership and have lost income due to coronavirus

As you know government advice changes daily and we will update you regularly on any other changes to services. The welfare of our customers and staff is of upmost importance. Please take care.