Priority Services are all about setting up service around your particular needs. Whether you have people living in the households with medical conditions, disabilities or literacy problems, the more you tell your energy company the better you can be assisted. For example, if someone cannot read or understand their bill then it can be sent differently so it can be understood. If someone would like a password to be given before a worker visits their home, that can be done. Here’s some useful numbers so you can register for priority service

Electricity Northwest - 0800 1954141

Cadent, the gas network - 0800 389 8000