Contacting us online is faster than visiting our reception and cheaper than calling our contact centre. You don’t need to have social media or be a tech whizz to get in touch, all you need is access to the internet. Please note that our staff can only respond to your reports/questions during our opening hours.


Facebook 

Young man using a laptop at home

For those who already have a Facebook account, getting in touch with us through our page is quick and easy.

1) You can find our page by using the search box at facebook.com or within their app, and looking for “Six Town Housing.” Alternatively, you can directly visit facebook.com/sixtownhousing in an internet browser.

2) Use the “Send Message” button on our Facebook page to send us your enquiry and our staff will be in touch within 24 hours during our working hours.


Live Chat

Six Town Housing staff member using computer and headset to speak to customers

1) Our Live Chat application can be found in the bottom right corner of your screen or mobile device when you visit our website during working hours. It looks like the following.

2) Click the button to speak to us, enter your contact information and click “Start Chat.” A staff member will be on the other side waiting to respond to your enquiry within a short amount of time.


Contact form

Elderly lady using a tablet at a bus stop

You can email our contact centre an enquiry using the contact form on our website.

1) Visit www.sixtownhousing.org/contact-us  

2) Complete the sections of the form with information about your enquiry. You can also attach a photo or document if needed.

3) Submit the form.

4) Once you’ve submitted your form, our team will be in touch within 24 hours during our working hours.


Access your account

Man using his phone in a coffee shop

I-housing is an online service where you can check rent statements, make payments, view previous payments, report repairs and contact us with any enquiries you may have.

1) Click the ‘Access Your Account’ button on our homepage at www.sixtownhousing.org (or click here).

2) Enter your log in details.

3) Once you’re logged in, you can access all of our online services.

If you don’t have log in details yet, simply contact us using any other method and our contact centre will set you up.