We provide a wide range of housing related services from rent collection, repairs and tenancy management through to money advice, supporting vulnerable customers and assisting people back into work. We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out in the “Contact Us” section below.
We may collect, store and use the following types of personal information from visitors to our website:
We use different methods to collect your personal information. These include: Direct interaction with you – You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our services, create an account on our website, request marketing materials be sent to you, enter a competition, promotion or survey, or give us some feedback; and Automated technology or interaction - As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. The website also uses Tawk (live chat) and Browsealoud (which enables users to translate pages, or read them out aloud). Both are third party apps embedded within the website.
We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
When someone visits www.sixtownhousing.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
|Item||Cookies||Type of Cookie and Purpose:||More information|
|PHPSESSID||PHPSESSID||Session Cookies - Our website uses PHP session cookies to help you to navigate it. These cookies expire once you shut the browser window or end the browser session.|
gat_UA-9239814-1 _gid _ga __utma
Third Party Cookies* – These cookies collect information about how visitors use our website. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to our website, where our visitors to our website have come from and the pages they have visited. The information obtained does not identify anyone.
Visual Website Optimiser (VWO
|_vwo_ds _vis_opt_test_cookie _vwo_uuid_v2 _vwo_uuid*||Third Party Cookies* – These cookies collect information about how visitors interact with the pages on the website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form. The information obtained does not identify anyone.|
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific information is collected by us or any third party.
Where you have consented for us to do so, we may send you e-newsletters to tell you about important information affecting you as a customer or alerting you to an event or issue you may be interested in. You can unsubscribe to these newsletters by clicking on the ‘unsubscribe’ button which appears at the bottom of the email at any time. We use a third party provider, Campaign Monitor to deliver our monthly e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
We hold all our data in a secure data centre and access to data is strictly controlled and monitored. Our systems are regularly audited and tested to make sure that we are following procedures and to detect and address potential security risks.
We do not hold any personal data longer than necessary, having considered the purposes for processing. Our Record Management Schedule lists the length of time we keep information for. A copy of our Record Management Schedule is available upon request.
You can find out if we hold any personal information about you by making a ‘subject access request’ under the General Data Protection Regulation (EU) 2016/679.
Give you a description of it; Tell you why we are holding; Tell you who it has been disclosed to; and Let you have a copy of the information in an intelligible form. You may also have the right for your personal information to be transmitted electronically to another organisation in certain circumstances. You can request access to the information we hold about you at any time by contacting us (please see contact details section below). Please mark your request for the attention of our Data Protection Officer.
If you believe that any of the personal information we hold about you is incorrect, you have the right to ask us to rectify that information at any time. You may also have the right, in certain circumstances, to request that we delete your personal information, to block any further processing of your personal information or to object to the processing of your personal information. There are some specific circumstances where these rights do not apply and we can refuse to deal with your request. If we are processing your personal information based upon your consent (e.g. as part of our marketing or promotional activities or to make a voluntary referral to an external agency), you have the right to withdraw your consent at any time. If you require any further information about your right to rectification, erasure, restriction of or object to processing or you wish to withdraw your consent please contact us (please see contact details section below). Complaints: We take any complaints we receive about the collection and use of personal information very seriously. We would encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading or inappropriate. You can make a complaint at any time by contacting us (see contact details section below). If you think our collection or use of personal information is unfair, misleading or inappropriate or if you have concerns about the security of your personal information, you also have the right to make a complaint to the Information Commissioner’s Office. You can contact the Information Commissioner’s Office at the following address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
You can e-mail us at firstname.lastname@example.org or write to us at the following address: Six Town Housing, 6 Knowsley Place, Angouleme Way, Bury, BL9 0EL. We have appointed a Data Protection Officer to oversee our compliance with this privacy notice. Our Data Protection Officer is Claire Rybczynski. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO using the details above.