To make a complaint, compliment or whether you just have some feedback - just use our online form.

We have created a page to view our complaints process at a glance or you can also download our complaints leaflet by clicking here which details the different stages of a complaint.

We are committed to providing excellent services that meet your needs, as set out in our service standards and our customer excellence charter. This includes:

  • giving you advice and information on the services we provide;
  • dealing with any questions or complaints you have about the services we provide;
  • asking for your views on the services we provide; and
  • giving you advice and information on the services provided by the Council and other organisations we work with.

View our customer first poster, which is displayed in our offices to remind staff of our approach to customer care.

Find out more about the service you can expect to receive when you contact us or if you are unhappy with the way we deal with your enquiries here.