From 1 February 2024, Bury Council is responsible for managing and maintaining all council homes previously supported by Six Town Housing.
Please use this website and other contact points as usual. Further information is also available on the council’s website.
Find out more here: Six Town Housing Update

Welcome to our Customer Feedback Page. From April 2023, we will be updating this page with information on how we are performing and other feedback.

Customer Service Standards 

Customer Service Standards are developed by our Customer Review Group and reviewed each year. They cover the standard of service that you can expect from Six Town Housing Staff. We will publish the revised standards soon and they will be listed below.

Monthly Tenant Scorecard

Tenant Scorecards are developed by our Customer Review Group and include complaints, compliments, day-to-day satisfaction with service provided and compliance with all matters around your home safety. Our Monthly Tenant Scorecards will be listed below.

July 2023 Tenant Scorecard

August 2023 Tenant Scorecard

September 2023 Tenant Scorecard

October 2023 Tenant Scorecard

November 2023 Tenant Scorecard

December 2023 Tenant Scorecard

Compliments 

View the compliments we've received here.

Six Monthly

Here we will be publishing headlines related to Tenant Perception of our services survey results and what we’ve learnt from complaints and customer satisfaction.

Annually - Six Town Housing Annual Report

Each year, our annual report will be listed here. This is published in partnership with our Customer Review Group and includes the information that you want to receive.

Six Town Housing's Annual Report for 2022/2023 is now available.

You can download the PDF Annual Report design here.

You can download the Springs Annual Report 2022/2023 here.

If you'd like to request printed copies, you can contact us here.