Welcome to our Customer Feedback Page. From April 2023, we will be updating this page with information on how we are performing and other feedback.
Customer Service Standards
Customer Service Standards are developed by our Customer Review Group and reviewed each year. They cover the standard of service that you can expect from Six Town Housing Staff. We will publish the revised standards soon and they will be listed below.
Monthly Tenant Scorecard
Tenant Scorecards are developed by our Customer Review Group and include complaints, compliments, day-to-day satisfaction with service provided and compliance with all matters around your home safety. Our Monthly Tenant Scorecards will be listed below.
Here we will be publishing headlines related to Tenant Perception of our services survey results and what we’ve learnt from complaints and customer satisfaction.
Annually - Six Town Housing Annual Report
Each year, our annual report will be listed here. This is published in partnership with our Customer Review Group and includes the information that you want to receive.
Six Town Housing's Annual Report for 2021/2022 is now available as a PDF document or an A3 poster.
You can also download the Springs Annual Report here.
If you'd like to request printed copies, you can contact us here.