From 1 February 2024, Bury Council is responsible for managing and maintaining all council homes previously supported by Six Town Housing.
Please use this website and other contact points as usual. Further information is also available on the council’s website.
Find out more here: Six Town Housing Update
This guide sets out the service you can expect to receive from us when you give us feedback or if you decide to get involved. It describes what we do, the standards of service you can expect and how we will check we are meeting them. It also sets out the things we expect you to do to help us ensure the services we provide are great and that together, we are the best team in town.
Your involvement and feedback is really important to us. It helps inform the decisions we make and ensures the services we provide meet your needs. It also enables you to hold us to account and scrutinise the things we do to ensure we remain customer focused and achieve value for money. Full details on our approach can be found in our Tenant Engagement Strategy. Click here for more information.
We will:
Your responsibilities:
We will know if we are getting things right by measuring
We will report our performance against these standards in our annual report to tenants. Regular updates will also be provided to our Customer Review Group, who are responsible for reviewing how well we are doing and offering constructive challenge.
Performance measure |
Target |
Satisfaction that the landlord keeps tenants informed about things that matter to them
TP07 - Percentage of tenants who are satisfied that the landlord keeps them informed about things that matter to them |
82%
75% |
Satisfaction that the landlord listens to tenants’ views and acts upon them
TP06 - Percentage of tenants who report that they are satisfied that their landlord listens to tenant views and acts upon them |
75%
64.2% |
Agreement that the landlord treats tenants fairly and with respect
TP08 - Percentage of tenants who report that they agree their landlord treats tenants fairly and with respect |
100%
82.5% |