What’s the deal?

Looking at electrics in a boiler

Your safety is our top priority and we want to do all we can to ensure you remain safe in your home. This webpage sets out how we do this and provides details on things we do to reduce any risks. It also sets out some of the things you can do to protect yourself and your family.

Our responsibilities

We will:

  • Ensure all of the gas appliances in your home that we are responsible for are checked every year by a qualified Gas Technician. We will give you a copy of the certificate once the test is done.
  • Check your smoke detector every year, if you have one when we complete the gas serving. We will also provide working smoke alarms when we undertake repairs to our empty homes.
  • Carry out fire risk assessments (FRAs) in the shared parts of blocks of flats once every two years and in sheltered housing schemes annually to reduce the chances of a fire starting or spreading, if one starts. If we come across any damage or a fault we will fix it to ensure you remain safe. We will provide you with a copy of the FRA if you ask us. We will also check communal areas regularly to ensure they remain clean and free of obstructions.
  • Carry out checks on the electrical supply in your home on change of occupancy and / or every 10 years and in communal areas every year, including checking the emergency lighting and fire alarms. We will provide you with a copy of the electrical report if you ask us. We also check electrical appliances we own in our furnished tenancy properties every year. If we spot damaged or faulty systems we will carry out the necessary work.
  • Carry out asbestos risk assessments of the communal areas in all of our blocks of flats every two years.
  • Check the water systems in our sheltered housing schemes and communal water tanks every year to prevent and control the risks of bacteria like legionella. If you have a cold water tank in your property, we will check this every two years. 
  • Make sure all of the safety related equipment and signs are maintained in the shared areas we own.

What we expect in return

Your responsibilities:

  • Remove any unnecessary rubbish from your home as this will reduce the likelihood of accidents, slips and fires.
  • Always allow us access to carry out maintenance and health and safety checks in your home.
  • Report any faults promptly and tell us if you come across anything that appears broken or looks out of place as soon as you can.
  • Keep all communal areas clear and free of obstructions such as plant pots, prams, mobility scooters and bikes.
  • Do not obstruct or interfere with anything that we provided or prop open communal doors. 
  • Ensure the electrical and gas appliances you own are serviced and maintained in line with the manufacture’s guidelines.
  • Report any concerns you may have regarding fire safety in and around your home
  • Do not alter or remove any fire safety equipment we provide such as flat entrance doors within blocks of flats as these are fire doors provided to protect you and your neighbours in the event of a fire.

You can download our communal area fire safety sign as a PDF here.

Measuring success

We will know if we are getting things right by:

  • Monitoring and reporting our performance against our agreed performance measures; and
  • Asking you how happy you are with the service we have provided.

We will report our performance against these standards in our annual report to tenants. Regular updates will also be provided to our Customer Review Group, who are responsible for reviewing how well we are doing and offering constructive challenge.

Performance measures


No. of overdue gas safety checks


No. of outstanding periodic electrical checks


Overall percentage of planned compliance checks completed


No. of planned Fire Risk Assessments completed