From 1 February 2024, Bury Council is responsible for managing and maintaining all council homes previously supported by Six Town Housing.
Please use this website and other contact points as usual. Further information is also available on the council’s website.
Find out more here: Six Town Housing Update
This guide sets out the service you can expect to receive from us in relation to paying your rent or if you fall into rent arrears. It describes what we do, the standards of service you can expect and how we will check we are meeting them. It also sets out the things we expect you to do to ensure your rent is paid in advance or if you fall into rent arrears.
Your rent pays for the services we provide. This includes the repairs and improvements we do to our home. As a tenant, you are responsible for making sure your rent is paid on time. We do, however, understand that there may be times during your tenancy when you struggle to pay your rent, and we want you to know we are here to help and will do all we can to support you. This includes helping you maximise your income and avoiding unnecessary legal action whenever possible. The sooner you contact us, the sooner we can help.
We will:
Your responsibilities:
We will know if we are getting things right by:
We will report our performance against these standards in our annual report to tenants. Regular updates will also be provided to our Customer Review Group, who are responsible for reviewing how well we are doing and offering constructive challenge.
Performance measures |
Target |
Proportion of rent collected
Cash Collected |
99.5%
100% |
% of rent arrears of current tenants |
3.38% |