I'm Having Difficulty Paying My Rent

Your rent is payable every week, although for some tenants we have agreed to monthly or fortnightly payment plans. All rent is due in advance for the week ahead. We can also set up an agreed payment plan to your circumstances, whether that is weekly, fortnightly, 4-weekly or monthly. 

There are times, when you may have difficulties paying your rent or arrears payments. This might be due to losing your job, changes to benefits or changes to the income of people who live with you.

If you are experiencing difficulties paying your rent, contact us immediately and we will:

• Make an agreement with you to help you pay off your arrears at a manageable rate
• Help you to get advice on debt counselling or money management
• Advise you on applying for housing benefit or Universal Credit or other income, if applicable.

You may have other debts to pay but payment of rent should be your highest priority to help you maintain a secure tenancy.

What will happen if I don’t pay my rent?

We will:

• Contact you to see how we can help you. We want to understand your situation, confirm your arrears and explain what actions will take place.
• Make and agree a Payment Plan with you based on your indvidual circumstances.
• Monitor your account to ensure regular payments are received in future.
• Try to work with you to clear your debt, including reviewing your payment plan and helping you access additional support with your finances. However, if your rent remains unpaid, and the debt does not reduce, we may commence legal action and you may incur additional cost and could lose your home.

If you wish to change your agreed payment plan, please contact us and include details of how much and often you would prefer to pay, along with your name, address, telephone number and email address. One of our specialists will be in touch to assist you.