We carry out repairs in line with our published repair priorities which have been agreed with tenants. The more urgent the work, the quicker it will get done. We will respond to an emergency repair within 24 hours of it being reported to us.
Just click the "Report a repair" button at the bottom of this page.
There are a number of other ways you can order a repair.
If it's a small repair have you seen our D.I.Y booklet?
We also offer D.I.Y training so keep an eye out on our events calendar for a free session near you.
Other ways to report a repair:
1. Telephone us
You can phone us on 0808 144 5368 (you will not be charged for this call from a landline) or on 0161 686 8368. Our repairs telephone line is open between 8.00am and 5.00pm (Monday to Friday.)
If you ring outside these hours, your call will be dealt with by the emergency 'Call Out' Team who will decide whether your repair needs to be dealt with as an emergency.
If they decide it is not an emergency, your request will be given to our repairs helpdesk staff the following day.
2. E-mail us
You can e-mail your request, 24 hours a day, seven days a week to HousingRepairs@sixtownhousing.org
3. Visit us
Contact us for details on how you can report a repair to us directly at Knowsley Place or through one of the Council Information Points.
4. Writing to us
Please send your repair request to:
Business Manager - Repairs and Maintenance
Six Town Housing
6 Knowsley Place
Bury, BL9 0EL
5. Faxing us
You can send us a fax on 0161 686 8110
6. Live Chat
During working hours, there will be an option to use the text based Live Chat service through our website. If we are online, there will be a chat box in your web browser - or a speech bubble symbol on a smartphone - that will tell you this. Select the box or bubble to speak to a member of staff in real time.
7. Tenant and Resident Associations (TRAs)
TRAs are based within communities across the borough. Some TRAs offer ways to support residents with reporting repairs or other issues when they are unable to access the contact options above. Find out where your nearest TRA is here.