From 1 February 2024, Bury Council is responsible for managing and maintaining all council homes previously supported by Six Town Housing.
Please use this website and other contact points as usual. Further information is also available on the council’s website.
Find out more here: Six Town Housing Update
February’s property regulatory required compliance hit 100% for Asbestos, Fire risk assessments, Gas safety checks, Legionella risk assessments, and lift safety checks. This is no easy task due to unpredictable problems that sometimes arise with access.
Our periodic electrical testing programme has clearly had a positive impact, as this month we reported 90.05% completion rate compared to last month's 77.97%. This target is now on track.
Anti-Social Behaviour management and Complaint handling remain in target. Complaints are measured on how many stage one complaints we have and if we have responded within the pre-set timescales, and we are on target in these performance indicators. The ASB performance indicator monitors how many ASB cases and hate crimes we log. This month reported 1.08 ASB cases and no hate crimes were reported.
The percentage of completed fire risk assessments has struggled this month due to some manufacturing delays. We have two contracted programmes and 30 operatives in place to deliver and improve this work. There is also a newly appointed project manager in place overlooking these contracts.
Rent collection and rent arrears took a downward trend in performance this month due to delays in posting rents onto the system and higher-than-average Universal Credit claims. There is ongoing work to be explored within our rent service, benchmarking ourselves with others, reviewing in line with the current climate, and ensuring we have focussed resources appropriately.
Average relet times were increased this month to 57 days (39 being our target) due to extensive work being required on several properties.
Our percentage of non-emergency repairs dealt with in timescales have unfortunately reduced in performance this month (70.8%), but our emergency repairs saw an increase in performance (98.29%). We have recently introduced additional repairs timescales around urgent jobs and we continue to interrogate our data and listen customer feedback to further improve our performance in this area of service.
99.59% of our stock meets the decent homes standard. Properties identified that do not meet this standard are inspected and work is booked withing the appropriate timescales.
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