From 1 February 2024, Bury Council is responsible for managing and maintaining all council homes previously supported by Six Town Housing.
Please use this website and other contact points as usual. Further information is also available on the council’s website.
Find out more here: Six Town Housing Update
This guide sets out the service you can expect to receive from us in relation to your neighbourhood. This includes shared play areas, car parking areas, communal areas in blocks of flats and shared grassed areas that we are responsible for. It describes what we do, the standards of service you can expect and how we will check we are meeting them. It also sets out the things we expect you to do to help us ensure your neighbourhood remains a great place to live.
We will:
Your responsibilities:
We will know if we are getting things right by:
We will report our performance against these standards in our annual report to tenants. Regular updates will also be provided to our Customer Review Group, who are responsible for reviewing how well we are doing and offering constructive challenge.
Performance measures |
Target |
Satisfaction that the landlord keeps communal areas clean and well maintained.
TP10 - Percentage of tenants with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained |
68%
68%
|
Satisfaction that the landlord makes a positive contribution to neighbourhoods.
TP11 - Percentage of tenants who report that they are satisfied that their landlord makes a positive contribution to neighbourhoods |
100%
62.9%
|