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We carry out repairs in line with our published repair priorities which have been agreed with tenants. The more urgent the work, the quicker it will get done.
When you report a repair we will give you a deadline for the work according to how urgent it is. We aim to complete all repairs within the timescales we have published;
Emergencies
We class jobs that are very urgent as emergency repairs. This includes repairs that are a threat to your health and safety or a risk to a property. Some jobs are classified as an emergency if there is a new born baby, elderly or disabled person living in your home.
Emergency jobs include:
- Leaks or burst pipes
- Loss of some/all power
- Lock changes
- Resetting of fire alarms in Sheltered properties
- Faulty smoke detectors
- Roof leaks
- Blocked toilets
As per the Tenancy Agreement, we have 24 hours to attend emergencies although we do respond to most emergencies within a much shorter time period.
We will always try and complete the job straight away, but there may be times when we are unable to do this - for example, we may need to get spare parts. On these occasions, we will make the problem safe and try to provide a temporary solution. For example, if you report a broken window in the middle of the night, we may have to board up the window and return when it is light to reglaze it. If we need to come again we will contact you to make an appointment.
Non urgent repairs
Examples of non urgent repairs include:
• Reglazing a broken window;
• Minor joinery repairs;
• Electrical work (where there is no issue over health and safety); and
• Repairs to kitchen worktops.
Non urgent repairs will be completed by appointment with the customer as quickly as possible.
All non-emergency repairs or other non-repair issues should be reported during normal office hours by contacting us via the Six Town Housing App, the contact us page or calling us on 0161 686 8000.
Outside of these times, include over weekend and bank holidays, we operate an emergency repairs service. This service can be accessed by calling our phone number, 0161 686 8000, and pressing 3 for emergency repairs at the prompt.